At Verascent, we want every order to arrive safely and every fragrance to reach you in perfect condition. Because fragrances are personal-use products, we maintain a straightforward exchange policy designed to protect both our customers and the integrity of our products.

Eligibility for Exchange

An exchange may be requested if:

• You received the wrong product or fragrance.
• Your order arrived damaged or broken.
• The product has a manufacturing defect.
• An item is missing from your order.

To be eligible, the exchange request must be made within 48 hours of receiving your order.

For damaged deliveries, we recommend taking clear photographs or a short video of the package immediately after receiving it, including the outer packaging and the damaged product. This helps us assess the issue and coordinate with the courier where necessary.

Fragrance Preference

We understand that fragrance is highly personal. However, we do not offer exchanges or returns simply because you do not like the fragrance, its projection, longevity, or how it develops on your skin, provided the product was delivered in proper condition.

We encourage you to explore the fragrance descriptions, notes, and available information before placing your order.

Unopened Products

An exchange may be considered for an unopened and unused product in exceptional circumstances, subject to prior approval from Verascent.

The product must remain in its original condition, including its packaging, bottle, and accompanying materials.

Opened or Used Products

For hygiene, safety, and product-integrity reasons, opened or used perfume bottles are not eligible for exchange, except where the product is confirmed to have a manufacturing defect or an incorrect item was sent.

Exchange Process

To request an exchange, contact us within 48 hours of delivery through our official customer support channel and provide:

• Your order number
• Your name and contact details
• A description of the issue
• Clear photographs or video where applicable

Our team will review the request and let you know whether it qualifies for an exchange.

If approved, we will provide instructions for returning the product. Please do not send an item back without receiving confirmation from Verascent first.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and retain the original packaging until the matter has been resolved.

Where the damage occurred during transit, we may require photographs or other evidence to process the claim with the delivery partner.

Exchange Shipping

Where the error or defect is confirmed to be on our side, Verascent will arrange or cover the applicable exchange delivery costs.

Where an exchange is approved for another reason, any applicable delivery or return costs will be communicated before the exchange is processed.

Important Note

Each exchange request is reviewed individually. Products returned without prior approval, products that have been opened or used outside the circumstances described above, or products that do not meet the stated conditions may not qualify for exchange.

We reserve the right to update this policy when necessary. The applicable policy will be the one published on our website at the time of your purchase.

For any questions regarding an order or exchange, please contact Verascent Customer Support.

Your experience matters to us, and we will always aim to resolve genuine issues fairly and responsibly.