Shipping policy

Shipping Policy

The Verascent

Last updated: [15 September 2026]

Thank you for shopping with The Verascent. This policy explains how we process, pack, and ship your orders.

1. Order Processing Time

All orders are processed within [1–2 business days] of order confirmation (excluding weekends and public holidays).

Orders placed after 9 PM will begin processing the next business day.

During high-demand periods (launches, sales, holidays), processing may take slightly longer. We'll notify you of any significant delays.

2. Delivery Timelines

Major cities (Karachi, Lahore, Islamabad, Rawalpindi, etc.)

3–5 business days

Other cities/towns across Pakistan

4–7 business days

Remote/rural areas

5–9 business days

These are estimates, not guarantees. Delivery times may vary due to courier delays, weather, public holidays, or circumstances beyond our control.

3. Shipping Charges

Shipping charges (if any) are calculated at checkout based on your delivery location and order value.

We offer free shipping on orders above PKR 5000, if applicable.

Any customs duties, taxes, or import fees for international orders (if applicable) are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via [SMS/WhatsApp/email] so you can monitor your delivery status directly through our courier partner's tracking page.

5. Courier Partners

We currently ship using trusted courier partners including PostEx, Leopards, Trax, etc. Courier selection may vary based on your delivery location.

6. Cash on Delivery (COD)

COD is available for orders within Pakistan, subject to courier serviceability in your area.

Please ensure someone is available to receive and pay for the order at the delivery address to avoid return shipment delays.

Repeated refusal of COD orders may result in restrictions on future COD eligibility for your account.

7. Delivery Attempts

Our courier partners typically make [2–3] delivery attempts. If delivery is unsuccessful after these attempts, the order will be returned to us.

If you need to reschedule delivery or update your address, please contact us as soon as possible at [email/WhatsApp].

8. Incorrect Address

Please double-check your shipping address at checkout. The Verascent is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply for re-delivery to a corrected address.

9. Damaged or Lost Shipments

All orders are carefully packaged to prevent damage in transit.

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product, and we will arrange a replacement or refund as per our [Return & Refund Policy].

If a shipment is lost in transit and confirmed by the courier, we will send a replacement or issue a full refund, at our discretion.

10. Delays

While we work with reliable courier partners, delays can occasionally occur due to weather conditions, strikes, holidays, or high order volumes. We appreciate your patience and will keep you updated in case of significant delays affecting your order.

11. Contact Us

For any shipping-related questions or concerns, reach out to us at:

📧 [customersupport@verascent.com]

📱 [+923372311841]

🕐 Support Hours: 10 AM - 6 PM