Refund policy
Return & Refund Policy
The Verascent
Last updated: [15 September 2026]
At The Verascent, we want you to love your fragrance. If something isn't right, we're here to help — please read our policy below before requesting a return or refund.
1. Return Window
You may request a return or exchange within 14 days of the delivery date. Requests made after 14 days will not be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
The bottle must be in its original packaging, including box, cap, and any accompanying materials (guide card, ribbon, etc.).
Proof of purchase (order number, invoice, or receipt) must be provided.
The product must not show signs of damage caused by the customer (drops, spills, tampering).
Please note: Due to the personal and hygienic nature of fragrances, we cannot accept returns on unsealed and empty bottles bottles, except in cases of damage, defect, or error covered under Section 4 below.
3. Non-Returnable Items
The following are not eligible for return or refund under any circumstances:
Empty or unsealed (unless defective — see Section 4)
Products purchased during clearance or final sale
Free gifts, samples, or promotional items
Gift cards
4. Damaged, Defective, or Incorrect Items
If you receive a product that is:
Damaged in transit
Leaking or defective
Incorrect (wrong scent/item sent)
Please contact us within 48 hours of delivery with your order number and clear videos (only) of the product and packaging. We will offer a free replacement or full refund, including any return shipping costs, once verified.
5. How to Request a Return
Contact us at [whatsapp: +923372311841] within 14 days of delivery.
Include your order number, reason for return, and videos (only) of the product.
Our team will review your request within 2–3 business days and share return instructions if approved.
Approved returns must be shipped back within 7 days of approval, in original condition and packaging.
6. Return Shipping Costs
Damaged/defective/incorrect items: The Verascent covers return shipping.
Change of mind / unwanted item (unopened only): The customer is responsible for return shipping costs, unless otherwise stated.
We recommend using a trackable courier service for returns, as The Verascent is not responsible for items lost in transit back to us.
7. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days.
Refunds will be issued via the original payment method (bank transfer, mobile wallet, or original card) or as store credit, depending on the order type.
Please note: your bank or payment provider may take additional time to reflect the refund in your account.
8. Exchanges
We currently offer exchanges only for:
Defective or damaged items, or
Incorrect items shipped by us
If you'd like a different scent instead of a refund, please mention this when submitting your request, subject to stock availability.
9. Cash on Delivery (COD) Orders
For COD orders that are returned, refunds will be issued via bank transfer or mobile wallet (e.g., EasyPaisa/JazzCash) rather than cash, once the returned item is received and approved.
10. Contact Us
For any questions about your order, return, or this policy, reach out to us at:
📧 [customersupport@verascent.com]
📱 [+923372311841]
🕐 Support Hours: [Mon–Sat, 10 AM – 6 PM]